Events Calendar

Customer Service Workshop
Tuesday, October 03, 2023, 02:00pm - 02:45pm
Hits : 221
Contact This email address is being protected from spambots. You need JavaScript enabled to view it.

45-minute weekly sessions for 6 weeks

First Class Tuesday, October 3rd - 2:00 pm - 2:45 pm
$250 per person for PGAMA members/$500 for non-members

Learn How To:

  • Evaluate the needs, emotions and wants of your customers

  • Assess and improve your company’s commitment to a quality service experience

  • Create standards for current and onboarding service representatives

  • Differentiate your company by elevating your service to secure a place at the top

  • Implement the processes necessary to develop a compassionate, helpful and

    sympathetic service experience

Who Can Benefit, and Why:

Customer Service & Sales Reps (inside and outside)

Learn techniques and insights on delivering exceptional customer service for your printing company end-to-end (in detail)! This training will provide you with the right tools and skills to provide high-quality customer service, which in turn overs several benefits, such as increased customer satisfaction, positive word of mouth, and higher customer retention rates.

Managers & Leadership Members
Improve the customer experience and raise the standards of quality service across

your entire printing operation.

Human Resources & In-House Educators

Learn the best qualities to look for when hiring a customer service representative.

Hiring the best candidate(s) will improve the customer experience and help raise

service standards.

Location Webinar

PGAMA Upcoming Events

Customer Service Workshop

03 Oct 2023
02:00PM - 02:45PM

AGS Open House

05 Oct 2023

Mail Design Workshop

23 Oct 2023
01:00PM - 10:00PM

Mail Design Workshop

24 Oct 2023
01:00PM - 10:00PM

International Print Day

25 Oct 2023

Mail Design Workshop

25 Oct 2023
01:00PM - 10:00PM

Mail Design Workshop

26 Oct 2023
01:00PM - 10:00PM

VA Mingle Jingle

07 Dec 2023
05:00PM - 07:30PM

MD Mingle Jingle

13 Dec 2023
05:00PM - 07:30PM

Login Form